DELIVERY AND RETURNS
We offer fast and reliable delivery service with every delivery having a tracking number to enable tracking and secure delivery. All UK orders will be sent by Royal Mail. All Internatonal Orders will be sent by DHL Express. All orders require a signature upon delivery.
Please be aware that we can only send orders to the billing address and your address must be confirmed on Paypal. We aim to process and dispatch orders within 24 hours of receiving confirmation of payment.
We aim to deliver within the timescales outlined below.
Delivery within UK :- 1 to 3 working days
Delivery to other European Countries:- 2 to 3 working days
Delivery to United States of America:- 3 to 4 working days
Delivery to the Rest of the World:- 4 to 5 working days
Shipping rates are calculated during checkout. The timescales are exclusive to non business days.
Note, we do not ship to PO box address.
If you need to return your order for an exchange we're here to help!
To make a return, simply notify us within 7 days of receipt of your order. Please ensure your return conforms to the returns policy.
As noted in the returns policy, unfortunately we are unable to accept returns on hair extensions which have been used or if the packaging/ seal has been opened or tampered with in any way.