PRIVACY POLICY

 

 

EBRH GDPR PRIVACY POLICY 

We (Ebonybs Real Hair) collect personal information from you when you shop online at www.ebonybsrealhair.com. We use this information to make your shopping experience hassle-free and enjoyable. We also need the information to process your order, inform you of any delays or problems and to let you know about special offers and promotions.

The information we collect is:

  • Your name – so we know what to call you when we write to you or call you.

  • Email address – so we can email your order confirmations, courier tracking numbers, delivery delays, information that relates to your product etc. You can unsubscribe at any time. Please allow 10 days for you request to be updated across all our systems.

  • Delivery address – so that we can ship your order to you.

  • Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order.

  • Some Credit card details – our payment provider PayPal collects your full credit card details, we are provided with limited payment information such as payment method, the billing name and address. We request this information to enable us to verify fraud checks. 

  • Mobile number – so we can text or call you with details about your order.

We use the latest secure server technology to ensure this information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. The encryption technique we use is the highest standard available for e-commerce.

GENERAL DATA PROTECTION REGULATION

Ebonybs Real Hair is a data controller under the Data Protection Act.  For all our services, Ebonybsrealhair.com is responsible for your privacy.

There are only three circumstances where we may share some of your data with others:

1.    With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies and delivery companies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.

2.    In the unlikely event that our business assets are ever sold to or purchased by another company. Our data records are part of our business.

3.    To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function), we also only provide them with your information when you have given us permission to do so.

RIGHT OF ACCESS

You have the right to access your personal data and supplementary information. The right of access allows you to be aware of and verify the lawfulness of the processing. You can make a request in writing. Details of how to make a request are at the bottom of the page.

RIGHT OF RECTIFICATION

The GDPR includes a right for you to have inaccurate personal data rectified, or completed if it is incomplete. You can make a request in writing. Details of how to make a request are at the bottom of the page.

RIGHT TO ERASURE

You have a right to have your personal data erased. The right to erasure is also known as ‘the right to be forgotten’. The right is not absolute and only applies if:

  • The personal data is no longer necessary for the purpose which we originally collected or processed it for;

  • Ebonyb’s Real Hair is relying on consent as it’s lawful basis for holding the data, and you withdraw your consent;

  • Ebonyb’s Real Hair is relying on legitimate interests as it’s basis for processing, you object to the processing of your data, and there is no overriding legitimate interest to continue this processing;

  • Ebonyb’s Real Hair is processing the personal data for direct marketing purposes and you object to that processing;

  • Ebonyb’s Real Hair has processed the personal data unlawfully (ie in breach of the lawfulness requirement of the 1st principle);

  • Ebonyb’s Real Hair has to do it to comply with a legal obligation; or

  • Ebonyb’s Real Hair has processed the personal data to offer information society services to a child.

The right to erasure does not apply if processing is necessary for one of the following reasons:

  • To exercise the right of freedom of expression and information;

  • To comply with a legal obligation;

  • For the performance of a task carried out in the public interest or in the exercise of official authority;

  • For archiving purposes in the public interest, scientific research historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing; or

  • For the establishment, exercise or defence of legal claims.

The GDPR also specifies two circumstances where the right to erasure will not apply to special category data:

  • If the processing is necessary for public health purposes in the public interest (eg protecting against serious cross-border threats to health, or ensuring high standards of quality and safety of health care and of medicinal products or medical devices); or

  • If the processing is necessary for the purposes of preventative or occupational medicine (eg where the processing is necessary for the working capacity of an employee; for medical diagnosis; for the provision of health or social care; or for the management of health or social care systems or services). This only applies where the data is being processed by or under the responsibility of a professional subject to a legal obligation of professional secrecy (eg a health professional).

You can make a request verbally or in writing. Details of how to make a request are at the bottom of the page.

 

RIGHT TO RESTRICT PROCESSING

You have the right to restrict the processing of your personal data in certain circumstances. This means that you can limit the way that Ebonyb’s Real Hair uses your data. This is an alternative to requesting the erasure of your data.

You have the right to restrict the processing of your personal data where you have a particular reason for wanting the restriction. This may be because you have issues with the content of the information Ebonyb’s Real Hair holds or how Ebonyb’s Real Hair have processed your data. In most cases we will only need to have the restriction in place for a certain period of time.

You have the right to request that we restrict the processing of your personal data in the following circumstances:

  • You contest the accuracy of your personal data and Ebonyb’s Real Hair is verifying the accuracy of the data;

  • The data has been unlawfully processed (ie in breach of the lawfulness requirement of the first principle of the GDPR) and you oppose erasure and you request restriction instead;

  • Ebonyb’s Real Hair no longer need the personal data but you need to keep it in order to establish, exercise or defend a legal claim; or

  • You have objected to Ebonyb’s Real Hair processing your data under Article 21(1) of the GDPR, and Ebonyb’s Real Hair is considering whether our legitimate grounds override those of yours.

Although this is distinct from the right to rectification and the right to object, there are close links between those rights and the right to restrict processing:

  • If you have challenged the accuracy of Ebonyb’s Real Hair’s data and asked Ebonyb’s Real Hair to rectify it (Article 16), you also have a right to request Ebonyb’s Real Hair restrict processing while Ebonyb’s Real Hair considers your rectification request; or

  • If you exercises your right to object under Article 21(1), you also have a right to request Ebonyb’s Real Hair restrict processing while Ebonyb’s Real Hair considers your objection request.

You can make a request verbally or in writing. Details of how to make a request are at the bottom of the page.

RIGHT TO DATA PORTABILITY

The right to data portability allows you to obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

You can make a request in writing. Details of how to make a request are at the bottom of the page.

RIGHT TO OBJECT

You have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.

Ebonyb’s Real Hair will stop processing personal data for direct marketing purposes as soon as we receive an objection. There are no exemptions or grounds to refuse. Ebonyb’s Real Hair must deal with an objection to processing for direct marketing at any time and free of charge.

You can make a request in writing. Details of how to make a request are at the bottom of the page.

RIGHTS RELATED TO AUTOMATED DECISION MAKING INCLUDING PROFILING

Automated individual decision-making is a decision made by automated means without any human involvement.

Examples of this include:

  • An online decision to award a loan; and

  • A recruitment aptitude test, which uses pre-programmed algorithms and criteria.

  • The GDPR has provisions on:

    • automated individual decision-making (making a decision solely by automated means without any human involvement); and

    • profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process.

  • The GDPR applies to all automated individual decision-making and profiling.

  • Article 22 of the GDPR has additional rules to protect individuals if you are carrying out solely automated decision-making that has legal or similarly significant effects on them.

  • You can only carry out this type of decision-making where the decision is:

    • necessary for the entry into or performance of a contract; or

    • authorised by Union or Member state law applicable to the controller; or

    • based on the individual’s explicit consent.

  • You must identify whether any of your processing falls under Article 22 and, if so, make sure that you:

    • give individuals information about the processing;

    • introduce simple ways for them to request human intervention or challenge a decision;

    • carry out regular checks to make sure that your systems are working as intended.

You can make a request in writing. Details of how to make a request are at the bottom of the page.

HOW TO MAKE A REQUEST REGARDING YOUR PERSONAL DATA

To see all the information we have about you, to correct any inaccuracies, to delete your personal data or any other enquiry to do with personal data please email us here.

 

If you have questions about your personal data or our privacy policy, please contact us at info@ebonybsrealhair.com. We will need to verify the identity of the person making the request. If the request for information about your personal data is made electronically, we will provide the information in a commonly used electronic format. Information will normally be provided within 1 month of receipt. Where requests are complex or numerous we may extend the response period by a further two months. If this is the case, we will inform you within one month of the receipt of the request and explain why the extension is necessary. Where requests are manifestly unfounded or excessive, in particular because they are repetitive, we may:

  • charge a reasonable fee taking into account the administrative costs of providing the information; or

  • refuse to respond.

If we refuse to respond to a request, we will explain why, informing you of your right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.

You have the right to contact the Information Commissioners Office regarding how Ebonybs Real Hair uses your personal Data. 

 

WEBSITE PRIVACY POLICY

Ebonyb’s Real Hair is committed to ensuring that your privacy is protected and respected whilst you are using this website. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us when you use this website.  If you are asked to provide us with information by which you can be identified, we assure you that the information provided will only be used in accordance with this privacy statement. As Ebonyb’s Real Hair may change its policy from time to time, we advise you to check this page for any updates to ensure that you are happy with the any changes that may occur.

THE TYPE OF INFORMATION WE COLLECT

The following information is provided by Ebonyb’s Real Hair to enable our online visitors to be fully informed of our Privacy Policies. The Site collects certain information when you interact with the Site. For example, the Site may collect "Personal Information" which is data that can be used to identify an individual, as defined by applicable law. The Site may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:

  • Information that you provide by filling out forms on the Site. This includes information you provide when you order from the Site; subscribe to any services offered on the Site including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by Ebonyb’s Real Hair; complete a survey; or report a problem with the Site;

  • Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Site if you are not of a legal age to purchase items offered for sale on the Site;

  • Any information you may provide when you contact us or send us a correspondence;

  • Details of any transactions you carry out through the Site including the placement of any orders by you; and

  • Details of your visits to the Site including, but not limited to, your computer's IP address in order to provide us with information that helps us learn about your browser and operating system, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.

  • We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address (es) so that we can process and fulfill your order. We do not view or save your credit card or debit card information.

Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

HOW PERSONAL INFORMATION MAY BE USED

Ebonyb’s Real Hair may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

When you order from Ebonyb’s Real Hair you will be offered the opportunity to opt out of our email newsletter and other update services. If you choose to opt-out for this service, we will not send you alerts for new products, features nor enhancements; special offers, contests or events of interest. However, if you choose to receive our emails from time-to-time we will use the information you provide to promote the products and services via email. We do collate information about site traffic, sales, wish list, and other commercial information but do not share this information with any third parties. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. 

In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information to:

  • Our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;

  • Unaffiliated service providers with whom Ebonyb’s Real Hair may subcontract, including website hosting companies, fulfillment companies and other third party service providers;

  • The prospective seller or buyer of Ebonyb’s Real Hair business or assets, including where Ebonyb’s Real Hair or substantially all of Ebonyb’s Real Hair assets is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

  • If we are under a duty to disclose or share your personal data in order to: comply with any legal or regulatory obligation; respond to inquiries or requests from public authority; enforce or apply the Ebonyb’s Real Hair Terms of Use and other agreements; permit us to pursue available remedies or limit the damages that we may sustain; or protect the rights, property, safety or security of Ebonyb’s Real Hair, our employees, agents, contractors, customers, the visitors of the Site or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

WHAT WE DO WITH THE INFORMATION WE GATHER

 

We require this information to understand your needs and provide you with a better service. Your information will enable us to provide you with access to all parts of our website to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. In addition, where you have consented, we may also use your information to let you know by email about other products and services, which we offer that may be of interest to you. If you change your mind about being contacted in the future, please let us know at info@ebonybrealhair.com.

LEGAL PURCHASE AGE

If you are under 18, we require that you inform a parent or guardian about Ebonyb's Real Hair Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before placing an order with Ebonyb's Real Hair. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you provide your consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent and will ask you to specify your preference for all your marketing channels rather than a single 'unsubscribe' option and will also provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you by contacting us at info@ebonybsrealhair.com.

WIX

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall. Wix are also bound by General Data Protection Regulation (GDPR).

 

How Wix use your data

Payment:

If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Wix Terms of Service here or Privacy Statement here.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, Wix offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and Wix regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. 

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

HOW WE USE COOKIES

 

A cookie is a small file, which may be placed on your computer's hard drive. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalize the content of the site for you, remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

 

ACCESSING AND UPDATING YOUR INFORMATION

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information, which we hold about you under the Data Protection Act. A small admin fee will be payable. If you would like a copy of the information held on you please contact us at info@ebonybrealhair.com

 

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at, info@ebonybrealhair.com. We will promptly correct any information found to be incorrect.